Privacy Policy

Introduction

Karimique ltd respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect through our website, why we collect it, how we use it, and the choices and rights available to you.

Who We Are

Karimique Ltd is a technology company focused on helping healthcare organisations make better use of the web and modern software.

For the personal information collected through this website, Karimique Ltd acts as the data controller and determines how and why that information is used.

Information We Collect

When you submit a project request through our website, we may collect the following information:

• First name
• Last name
• Email address
• Phone number
• WhatsApp number
• Contact method
• Organisation name
• Type of project
• Project description
• Project budget
• Project timeline

We may also collect information that you voluntarily provide when communicating with us through email, WhatsApp, telephone, or other communication channels.

We only ask for information that is relevant to understanding your enquiry and determining how we may assist you.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry
• Understand your organisation and project requirements
• Contact you using your preferred contact method
• Assess whether our services are suitable for your needs
• Prepare discussions, proposals, estimates, or other information relating to your project
• Communicate with you about an ongoing project or business relationship
• Maintain appropriate business records
• Comply with applicable legal and regulatory obligations

We do not use the information you provide for purposes unrelated to your enquiry without an appropriate lawful basis or, where required, your consent.

Legal Basis for Processing

We process personal information only where there is a lawful basis for doing so under applicable data protection law.

Depending on the circumstances, this may include:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract with you
• Complying with a legal obligation
• Pursuing a legitimate business interest where that interest does not override your rights and freedoms

How We Share Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary to operate our business, provide services, communicate with you, or comply with the law.

This may include sharing information with service providers that help us operate our website, communications, hosting, or other business systems. Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.

We may also disclose information where required by law, a lawful request, or a legal process.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, providing services, resolving disputes, and meeting legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

Your Rights

Under applicable Kenyan data protection law, you may have rights relating to your personal information, including the right to:

• Be informed about how your personal information is being used
• Request access to personal information we hold about you
• Request correction of inaccurate or misleading information
• Request deletion or erasure of personal information in appropriate circumstances
• Object to certain processing of your personal information
• Request restriction of processing in applicable circumstances
• Request portability of your personal information where applicable
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal limitations and requirements.

To exercise a privacy right or ask a question about how we handle your information, please contact us using the contact details provided on our website.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

This Privacy Policy does not apply to those third-party websites. We encourage you to review their privacy policies before providing them with personal information.

Children's Privacy

Our website and services are intended for businesses, organisations, and general users and are not directed specifically at children.

We do not knowingly collect personal information from children through our project enquiry form.

International Transfers

Some of the technology and service providers used to operate modern websites and business communications may process information outside Kenya.

Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-handling practices.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal information is being handled, please contact Karimique through the contact details provided on our website.

We will consider and respond to privacy requests in accordance with applicable data protection requirements.

Complaints

If you believe that your personal information has been handled in a manner that violates applicable data protection law, you may first contact Karimique so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya, which is responsible for regulating and enforcing data protection law in Kenya.